EPG Innovation Governance Framework

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From evolution to innovation

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As society transforms, customers have become increasingly sophisticated and now demand solutions that are tailored to their lifestyle. Organizations worldwide have learned that innovation, though risky, is one of the surest paths to growth and to meet customers’ demands. By innovating, they can operate more efficiently and better align their strategies to business goals.

EPG made a commitment to thrive and always offer the best in class to its customers by embracing innovation at all levels of its operations and implementing new ways to do business. To address the challenge imposed by digital transformation, EPG must itself become a leading “digital enterprise”, where the adoption, application and use of innovation is at the forefront of its strategy. The Move from a focus on evolution and improvement to one of innovation, co-creation and disruption is inevitable.

Up to now, EPG has actively pursued new opportunities in the non-postal services (ie. utility bill payment services, financial services, travel services) and investing in innovation will be a key driver to keep up with the ever-increasing expectations of the customers in the UAE.